Accessibility Policy - Guide
Introduction
Define the scope of the policy, specifying that it applies to all aspects of the business, including services, facilities, and digital platforms.
Commitment to Accessibility
State the commitment to eliminating barriers and improving accessibility for persons with disabilities.
Emphasize the respect for the dignity and independence of people with disabilities.
Communication
Detail methods of communication that consider various disabilities.
Include training for employees on effective communication with customers with different types of disabilities.
Telephone and Digital Services
Ensure accessible telephone services, using clear and plain language.
Commit to making websites and digital content accessible, adhering to WCAG 2.0 Level A and AA standards.
Assistive Devices
Address the use of assistive devices by customers with disabilities.
Provide training to employees on how to interact with and assist customers using these devices.
Service Animals and Support Persons
Welcome service animals in areas open to the public and provide alternatives where service animals are not permitted.
Allow support persons to accompany individuals with disabilities, ensuring they are not separated within the premises.
Notice of Temporary Disruption
Establish a protocol for informing customers of disruptions affecting accessibility, including reasons and durations.
Training
Provide comprehensive training to employees and volunteers on accessibility laws, company policies, and how to interact with people with disabilities.
Feedback Process
Outline a process for receiving and addressing feedback on accessibility, ensuring prompt and effective responses.
Employment Practices
Implement fair and accessible employment practices, including accommodation during recruitment and career development.
Develop individual accommodation plans for employees with disabilities.
Accessibility in Physical and Digital Spaces
Consider accessibility in the design of physical spaces and digital interfaces, like self-service kiosks and websites.
Policy Modifications
State the commitment to regularly review and modify policies to enhance accessibility and respect for individuals with disabilities.
Questions and Concerns
Provide contact information for addressing questions or concerns regarding the policy.
Legal Compliance
Ensure compliance with relevant local and national accessibility laws, such as the Accessibility for Ontarians with Disabilities Act.
This guide is a starting point and should be tailored to the specific needs and circumstances of each corporation. Regular reviews and updates are recommended to ensure ongoing compliance with legal requirements and best practices in accessibility.
Sample Accessibility Policy
Last updated on 14 January 2024
Legal information, legal templates and legal policies are not legal advice. Please read the disclaimer.